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Returns

Product returns are limited to 7 days from the date of invoice for perishable items, 30 days for non-perishable items. Unfortunately we cannot offer returns on special order items and milled malt. Please fill out a credit request form and submit it and any supporting documents to our claims department at creditandreturns@countrymalt.comClaim Form.PDF

Credits / Replacements

To file a claim please include the following:

For damaged or lost items:

  • A copy of the signed delivery receipt with the damage or missing items noted. You can also note “possible concealed damage” on the delivery receipt.
  • Take photos of the shipment before breaking it down as well as photos of the damaged items.

For quality concerns:

  • Photos of the product.
  • Lot number and how many units are affected.
  • Set aside all remaining product for possible sample/return requests.

Please fill out a credit request form and submit it and any supporting documents to our claims department at creditandreturns@countrymalt.com. On the claims for you can note if a credit or replacement is preferred. Claim Form.PDF

Pest Control

When temperatures are on the rise, the potential risk of unwanted pests escalates. In the world of pest management and insect control, stored product insects have the potential for serious issues and to become problematic if not addressed immediately.

At Country Malt, we take great pride in the strict measures and controls we have in place to prevent and manage potential pest issues in all our Distribution Centers. As your craft malt partner, we thought we would share some insight and suggestions on how you can do the same in your place of business.

If you encounter pests at your facility, please reach out to the claims department or your sales manager.